Three things that decide whether colocation works
Rack space is a commodity right up until something fails. What separates one facility from another is what happens on the second power path, how quickly somebody can physically reach your cabinet, and whether the bill matches the quote.
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Two power paths, not one plus hope
Dual A+B feeds on separate PDUs, behind UPS and generator. Maintenance on one path is a scheduled note, not an outage, and cooling is N+1 so a unit can be taken out under load.
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Network built for throughput
10Gbps as standard on enterprise switching, dual-port with LACP if you want it, and a transit blend across multiple Tier 1 upstreams with redundant routing paths.
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Pricing with the costs already in it
Power allocation, bandwidth and IP resources are in the monthly figure. Remote hands has an included allowance and a published hourly rate, so there is no surprise cross-connect invoice.
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Access on your terms
24/7 biometric entry with every entry logged, CCTV across the facility with 90-day retention, and door sensors on your own cabinet that alert on unauthorised access.
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Numbers you can check
Power metering with monthly consumption reports, environmental monitoring on temperature, humidity and water, and proactive alerts the moment a threshold trips.
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Hands that are already there
We own the building, so remote hands is our own team walking to your cabinet rather than a request routed through a landlord's ticket queue.
What the second feed is actually for
Two independent paths arrive at the cabinet and land on two PDUs. Dual-PSU equipment takes one from each. That is the whole trick: a fault or a planned change on the A path leaves your equipment running on B, and nobody has to be woken up.
Scroll the diagram sideways to follow both paths
Related: Full rack colocation pricing 1U to 4U colocation Desktop colocation Dedicated servers
Everything in the rack, in writing
Reference material rather than sales copy. If a figure you need is not here, ask and we will send it, including the facility documentation for your own compliance work.
Power and cooling
| Dual A+B power feeds | Fully redundant supply to every rack |
|---|---|
| UPS and generator backup | Uninterrupted operation through grid events |
| N+1 precision cooling | Target 20 to 24°C, 40 to 60% humidity |
| Power metering included | Real-time monitoring and monthly reports |
- 16A per feed
- 32A per feed
- Dual 32A feeds
Rack and space
| 42U cabinet | 600mm or 800mm depth, 40U usable |
|---|---|
| Locking front and rear doors | Individual keys provided |
| 1,000kg load rating | Enterprise-grade cabinet build |
| Hot and cold aisle compatible | Laid out for efficient airflow |
| Cable management included | Vertical and horizontal options |
| Dual smart PDUs | Per-outlet switching and monitoring |
Network and ports
| 10Gbps uplink as standard | Single or dual ports available |
|---|---|
| LACP bonding supported | Automatic failover on dual-port configurations |
| VLAN tagging and private links | Secure inter-rack connectivity |
| Premium transit blend | Multiple Tier 1 upstream providers |
| Low latency | Under 2ms to London, under 10ms across the UK, under 20ms to the EU |
| Committed data rate | No throttling on included bandwidth |
- 1 x 10Gbps
- 2 x 10Gbps LACP
- 20TB included
IP resources
| /29 IPv4 allocation included | 5 usable public addresses |
|---|---|
| /64 IPv6 included | /48 available on request |
| Additional IPv4 available | Transparent per-address or per-block pricing |
| BGP sessions supported | Announce your own ASN and prefixes |
| Reverse DNS management | Under your own control in the portal |
- BYOIP with full BGP support
Security and monitoring
| 24/7 access control | Biometric entry, with every entry logged |
|---|---|
| CCTV surveillance | Full facility coverage, 90-day retention |
| Environmental monitoring | Temperature, humidity and water detection |
| Cabinet door sensors | Real-time alerts on unauthorised access |
| Proactive alerting | Notifications the moment an environmental threshold trips |
- Optional in-rack camera feed
Support and remote hands
| 24/7 on-call support | UK-based team with direct escalation |
|---|---|
| 30 minutes included monthly | No charge for basic tasks |
| Standard tasks covered | Reboots, cable moves, media swaps, photographs of a screen |
| Transparent overage rate | £60 per hour for additional remote hands |
| Ticketing and phone support | Both routes reach the same team |
| Response targets | 15-minute acknowledgement, 1-hour remote hands on urgent requests |
Reporting and maintenance
| Availability commitments | Set out in our published service level agreement |
|---|---|
| Service credits | Applied automatically on an SLA breach, with no claim to file |
| Proactive incident comms | Status updates by email, SMS and portal |
| Monthly utilisation reports | Power consumption and bandwidth usage |
| Quarterly maintenance windows | Scheduled in advance for minimal disruption |
| Regular testing | Generator, UPS and cooling system validation |
| Facility documentation | Available on request for your own compliance requirements |
Optional extras, priced transparently
None of these are needed to get started. All of them are quoted before they are added, and they appear on the invoice as themselves rather than as a line called "services".
- Additional PDUs
- KVM over IP
- Cross-connects
- Private cages
- Out-of-band management
- Dedicated wavelengths
- Additional VLANs
- Backup connectivity
Filtering included with every full rack
Not an upsell and not a manual activation. Traffic arrives through EdgeProt from day one, which is built for hosting workloads rather than for generic scrubbing, so it holds bandwidth and latency while it is filtering.
- 6+Tbps Network-wide mitigation capacity
- <2ms Added latency, including during an attack
- L3 to L7 Volumetric, amplification and application-layer
- 24/7 Always on, with no manual activation
How it works
- Built for hosting and game workloads
- Flow analytics learn your normal traffic
- Anomalies fingerprinted and dropped in seconds
- Absorbed near the source on an anycast network
What it covers
- Volumetric floods
- Amplification and reflection
- Application-layer abuse
- Multi-vector attacks
What you see
- Live packet rates and attack types
- What was blocked, and why
- Real-time mitigation responses
- In-depth attack reporting
If you need more
- Premium tiers for advanced Layer 7
- Custom rulesets
- Behavioural tuning to cut false positives
- Quoted before anything is enabled
The full detail, including per-tier capacities, lives on our DDoS protection page.
Where your rack sits on our network
The uplink from your cabinet joins the same network as the rest of the platform: UK core into London for transit and peering, with edge capacity beyond it.
- Core sites
- Edge locations
- Fibre runs
UK data centre
We own the facility, not a contract in it
Most colocation is subletting. Our cabinets are in a building we own and operate as NorwichDC, which is why remote hands is our own engineer walking down a corridor.
From £250per month, monthly rolling
Feed sizes, uplink options and the full price list are on the full rack colocation page.
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Your own key, 24/7
Biometric entry to the building with logged access, individual keys for the front and rear cabinet doors, and door sensors that alert.
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Monitored continuously
CCTV across the facility with 90-day retention, plus temperature, humidity and water detection with proactive alerting.
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Engineers on site
24/7 on-call, UK-based, with direct escalation. 30 minutes of remote hands a month included and £60 per hour beyond it.