Terms of Service | EUGameHost

By accessing this website and/or ordering, using, renewing or continuing to use any service provided by EUGameHost, you agree to be bound by these Terms of Service, all applicable laws and regulations, and accept responsibility for compliance with any applicable local laws. If you do not agree with any of these terms, you must not use this website or any EUGameHost services.

1. Definitions

"Website" refers to EUGameHost.
"Services" refers to any hosting services, including shared game servers, virtual private servers, virtual dedicated services, dedicated servers, and related offerings provided by EUGameHost.
"User" refers to any individual or entity accessing or using the Website or Services.
"Billing Cycle" refers to the selected recurring service period, including but not limited to monthly, bi-monthly, quarterly, or yearly renewal periods.

2. Use License

Permission is granted to temporarily download one copy of the materials on EUGameHost's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title.
Under this license, you may not modify or copy the materials.
Under this license, you may not use the materials for any commercial purpose or public display.
Under this license, you may not attempt to decompile or reverse engineer any software contained on EUGameHost's website.
Under this license, you may not remove any copyright or other proprietary notations from the materials.
Under this license, you may not transfer the materials to another person or mirror the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by EUGameHost at any time.
Upon termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on EUGameHost's website are provided on an 'as is' basis. EUGameHost makes no warranties, expressed or implied, and disclaims all other warranties including implied warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.
EUGameHost does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or on any linked sites.

4. Limitations of Liability

To the maximum extent permitted by applicable law, EUGameHost and its suppliers shall not be liable for any direct, indirect, incidental, special, or consequential damages (including damages for loss of data, loss of profit, or business interruption) arising out of the use or inability to use any service provided by EUGameHost.
EUGameHost accepts no liability for any loss of data, files, or content stored on or associated with any service, whether arising from suspension, termination, system error, hardware failure, human error, automated processes, or any other cause.
Users are solely responsible for maintaining their own off-platform backups of all data and content at all times.
Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you in full.

5. Accuracy of Materials

The materials appearing on EUGameHost's website could include technical, typographical, or photographic errors.
EUGameHost does not warrant that any of the materials on its website are accurate, complete, or current.
EUGameHost may make changes to the materials contained on its website at any time without notice and does not make any commitment to update them.

6. Refunds & Payments

All game servers, virtual private servers, and dedicated servers are to be paid for in advance.
Failure to keep up monthly payments on your server can result in suspension and ultimately deletion of your server(s) and all associated data.
EUGameHost operates automated billing and service lifecycle systems. It is the customer's responsibility to ensure payments are made on time and that billing details are kept up to date.
If you cancel a subscription, please also cancel your PayPal subscription separately, as it does not always auto-cancel. EUGameHost will refund any overpayments if the cancellation script fails.
If you raise a payment dispute, your service may be suspended whilst the investigation is in progress.
No personal credit or debit card details are retained by EUGameHost directly.
By renewing your service, you agree to continue your subscription for the selected billing period. All service renewals are strictly non-refundable.
On new orders (non-dedicated servers), we offer a 48-hour cooling off period in which you are entitled to a full refund. After this window, refunds can be denied.
All dedicated servers are treated as a business-to-business transaction and are non-refundable due to their reseller nature.
Invoice charges are placed 2 days before the actual due date. If payment is not received within 2 days of the final due date, the service is suspended and a late fee of up to 10% is automatically applied. This only applies to services that are still active.
We reserve the right to refuse the renewal of services for any reason.
Claiming a service free trial waives your 48-hour right to refund after payment should you choose to take up the service after the trial expires.
Services within the 48-hour refund window will be deemed ineligible for refunds if employed for illegal or malicious activities.

7. Fair Use

By agreeing to our Terms and Conditions, you acknowledge and accept our Fair Use Policy, which is detailed on our website.
This policy outlines the guidelines and limitations applicable to our services.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
You irrevocably submit to the exclusive jurisdiction of the courts of the United Kingdom.

9. Abuse and Threats

Harassment: Persistent or severe harassment of our staff or other users, including unwanted or threatening communications, will not be tolerated.
Threats: Any threats of violence or harm directed at our staff, users, or their property will result in immediate action, including possible suspension or termination of services.
Discrimination: Abusive behaviour based on race, gender, sexual orientation, religion, nationality, or any other protected characteristic is prohibited.
False Reporting: Making false reports or accusations against our staff or other users with intent to damage their reputation or disrupt services is not permitted.
Warning: A warning may be issued to the offending user, detailing the nature of the abuse and the necessary corrective actions.
Suspension: Services may be temporarily suspended if the behaviour continues or if the initial warning is ignored.
Termination: Persistent or severe abuse will result in permanent termination of services and access to the Website or Services may be permanently revoked.
Legal Action: In cases involving illegal activities or threats of violence, EUGameHost reserves the right to involve law enforcement and pursue legal action.

10. User Accounts and Security

Users are responsible for maintaining the confidentiality of their account login information and for all activities that occur under their account.
Users must notify EUGameHost immediately of any unauthorised use of their account or any other breach of security.
EUGameHost is not liable for any loss or damage arising from a user's failure to protect their account information.

11. Service Availability and Maintenance

EUGameHost strives to ensure that its services are available 24/7/365 but does not guarantee uninterrupted availability.
Scheduled maintenance may occur from time to time and EUGameHost will provide notice of such maintenance whenever possible.
Users acknowledge that downtime or service interruptions can occur and agree that EUGameHost is not liable for any losses incurred due to such interruptions.

12. Data Privacy and Protection

EUGameHost respects user privacy and is committed to protecting personal data.
For detailed information on how user data is collected, used, and protected, please refer to our Privacy Policy.

13. Termination of Service

EUGameHost reserves the right to terminate or suspend any user's access to services if the user violates these terms, engages in any prohibited activity, or for any reason deemed necessary by EUGameHost, without obligation to provide a refund.
Upon termination or suspension of a service for any reason, including but not limited to non-payment, cancellation, policy violation, or abuse, all data associated with that service will be permanently and immediately deleted as part of our automated service lifecycle process. There is no grace period or retention window after termination.
This deletion includes all files, configurations, and any backup slots associated with the service. No data is retained by EUGameHost after a service is deleted.
EUGameHost does not guarantee the availability of any data following service termination or suspension.
Users may terminate their services by following the cancellation process in our client/billing area.

14. Dispute Resolution

Any disputes arising from or related to these Terms of Service shall be resolved through binding arbitration in accordance with the rules of the arbitration institution selected by EUGameHost.
In the event that arbitration is not suitable, disputes shall be resolved by the competent courts in the United Kingdom.

15. Prohibited Conduct

Users are prohibited from engaging in any activities that violate any laws or regulations.
Users must not infringe on the rights of others or result in unauthorised access to or use of third-party systems.
Users must not disrupt or interfere with the operation of the Website or Services.
Users must not distribute malicious software or other harmful code.

16. Links to Third-Party Sites

The EUGameHost website may contain links to other websites or services that are not owned or controlled by EUGameHost.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
EUGameHost shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any third-party content or services.
We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service that you visit.

17. Force Majeure

EUGameHost shall not be held liable for any failure to perform its obligations under these Terms of Service if such failure is due to events beyond its reasonable control.
This includes but is not limited to natural disasters, acts of war, power failures, internet or network outages, or other emergencies.

18. Support Response Time

We aim to respond within 2 hours of receiving a ticket, though our usual response times are often quicker.
During busy periods, it may take up to 72 hours to receive a response.
Repeatedly submitting tickets in quick succession will put your support request to the back of the queue.
Continued misuse of the ticket system will result in a temporary or permanent ban from accessing support.

19. Server Backups & Data Loss

Where backup functionality is provided as part of a service, those backups are made available as a convenience feature within the active service environment only. Backups are part of the service and exist only for as long as the service remains active.
Backups are permanently deleted alongside the service when it is terminated or suspended, for any reason. EUGameHost does not retain independent copies of customer backups after a service is deleted.
EUGameHost does not actively manage, monitor, or administer customer backups on the customer's behalf. Backups are not directly accessible by EUGameHost staff and are not guaranteed to be available at any given time.
Shared Game Servers include a minimum of 5 backup slots (excluding free tier services). These backups are managed within the service panel by the customer, are not controlled or restored by EUGameHost, and are deleted automatically when the service is terminated.
Virtual Private Servers and Virtual Dedicated Servers include a minimum of 2 snapshot backups. These are provided as a convenience, are not guaranteed to be available or restorable at all times, and are deleted when the service is terminated.
Dedicated Servers: EUGameHost does not provide backups of any kind for dedicated servers. Customers are solely responsible for all backup management.
EUGameHost accepts no liability for loss of data, files, or content under any circumstances, including but not limited to service suspension or termination, hardware or software failure, human error, system error, or automated processes. This applies regardless of whether backup functionality is included with the service.
All customers are strongly advised to maintain independent, off-platform copies of all data and content at all times. Reliance solely on any backup feature provided within the service panel is done entirely at the customer's own risk.
If backups are unavailable, incomplete, or unrestorable for any reason, EUGameHost is not responsible for any resulting data loss.

20. Rent to Own Dedicated Servers

Rent to Own ("RTO") dedicated servers remain the sole property of EUGameHost until all payments due under the RTO agreement have been paid in full. No legal, beneficial, or ownership rights in the server or hardware pass to the customer until the full RTO term has been completed and all sums owed have been received in cleared funds.
RTO pricing includes an additional charge above standard rental pricing in consideration of the ownership option, hardware allocation, risk, and administrative costs associated with the RTO arrangement. This does not give the customer any immediate ownership interest in the hardware during the payment term.
If an RTO invoice remains unpaid for 7 days after its due date, the dedicated server may be suspended without further notice.
If an RTO invoice remains unpaid for 14 days after its due date, a £100 reactivation and administration fee will be applied before the service can be restored or the RTO agreement can continue.
If an RTO invoice remains unpaid for 28 days after its due date, the RTO agreement will be automatically terminated. EUGameHost may then cancel the service, remove the server from the customer's allocation, wipe or reprovision the system, and return the hardware to stock for resale, redeployment, or rental.
Where an RTO agreement is terminated for non-payment, all amounts paid up to the date of termination shall be treated as non-refundable charges for server rental, hardware allocation, service provision, administrative costs, and the RTO arrangement up to that date. Such payments do not create any ownership entitlement, equity, or claim over the hardware unless the agreement has been completed in full.
Once terminated for non-payment, the customer forfeits any right to continue, reinstate, or complete the original RTO agreement unless EUGameHost agrees otherwise in writing at its sole discretion.
EUGameHost is under no obligation to hold, reserve, or store dedicated hardware for a customer where an RTO agreement has fallen into arrears.
Any request to pause, defer, or vary an RTO agreement is entirely at the discretion of EUGameHost and will only be valid if confirmed in writing. EUGameHost is under no obligation to offer any pause or extension.

21. Colocated Equipment

Ownership: All colocated hardware and equipment supplied by the customer ("Customer Equipment") remains the property of the customer at all times, unless otherwise agreed in writing.
Right of Retention (Lien): EUGameHost retains a contractual right of retention over all Customer Equipment located within its facilities as security for any unpaid fees, charges, or outstanding invoices owed by the customer.
Restriction on Removal: The customer may not remove, request the return of, or arrange collection of any Customer Equipment while any invoice remains unpaid. EUGameHost reserves the right to refuse physical access to or release of such equipment until all outstanding amounts have been paid in full in cleared funds.
Suspension of Access: Where any invoice remains unpaid beyond its due date, EUGameHost may suspend all access to the colocated equipment, including remote and physical access, without further notice.
Non-Payment and Enforcement: Where any invoice remains unpaid for more than 30 days, EUGameHost may continue to deny access to and retention of the Customer Equipment and may apply additional administrative, storage, and recovery charges.
Disposal of Equipment: Where any invoice remains unpaid for more than 60 days, and after reasonable attempts have been made to contact the customer using the contact details on file, EUGameHost reserves the right to sell, dispose of, or otherwise realise the value of the Customer Equipment in order to recover any outstanding amounts, including but not limited to service fees, storage charges, administrative costs, and recovery expenses.
Application of Proceeds: Any proceeds realised from the sale or disposal of Customer Equipment will be applied toward the outstanding balance owed by the customer. EUGameHost shall be entitled to deduct all reasonable costs associated with enforcement, storage, handling, and sale. Any remaining balance may be returned to the customer at EUGameHost's sole discretion where reasonably practicable.
No Liability for Value Loss: EUGameHost shall not be liable for any loss in value of Customer Equipment arising from delayed collection, enforced retention, or sale, including but not limited to depreciation, obsolescence, or market conditions.
Hardware Risk and Damage: Customer Equipment is colocated entirely at the customer's own risk. To the fullest extent permitted by law, EUGameHost shall not be liable for any damage to, loss of, or destruction of Customer Equipment, including but not limited to damage arising from power events, hardware failure, network issues, cooling failures, fire, theft, third-party actions, or any other cause, except where caused by proven gross negligence or wilful misconduct.
Customer Responsibility: The customer is solely responsible for maintaining adequate insurance coverage for all Customer Equipment and for ensuring all data is independently backed up. EUGameHost accepts no liability for data loss under any circumstances.
Abandonment: Equipment which remains unpaid and uncollected after the above enforcement process may be treated as abandoned property to the extent permitted by applicable law.

Contact

If you have any questions about these Terms of Service, please contact us through our support system or via our website.