Terms Of Service

By accessing the website at EUGameHost you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

1. Definitions

For the purposes of these Terms of Service, the following terms are defined as follows:

"Website" refers to EUGameHost.
"Services" refers to any hosting services, including game servers, dedicated servers, and related offerings provided by EUGameHost.
"User" refers to any individual or entity accessing or using the Website or Services.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on EUGameHost’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
1. Modify or copy the materials.
2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial).
3. Attempt to decompile or reverse engineer any software contained on EUGameHost’s website.
4. Remove any copyright or other proprietary notations from the materials; or
5. Transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by EUGameHost at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on EUGameHost’s website are provided on an ‘as is’ basis. EUGameHost makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, EUGameHost does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall EUGameHost or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use provided services, even if EUGameHost or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of Materials

The materials appearing on EUGameHost’s website could include technical, typographical, or photographic errors. EUGameHost does not warrant that any of the materials on its website are accurate, complete, or current. EUGameHost may make changes to the materials contained on its website at any time without notice. However, EUGameHost does not make any commitment to update the materials.

6. Refunds & Payments

All game server(s), virtual private servers, virtual private servers and dedicated server(s) are to be paid for in advance. Failure to keep up monthly payments on your server can result in suspension and ultimately deletion of your server(s).
If you decide to cancel a subscription with us, please also remember to cancel your PayPal subscription, which in some cases does not auto cancel. EUGameHost is able to refund all overpayments if the subscription cancellation script fails.
Should you need to raise a payment dispute, the suspension of your service may need to be implemented whilst the investigation is progressing.
No personal credit or debit card details are retained by EUGameHost directly.
A monthly order (Renewal Of Service) counts as 30 days and EUGameHost provides a cooling off period of 24 hours. If the service is somehow not right for you, we can refund you (excluding dedicated servers which we cannot refund). After the 24-hour cooling off period, refunds can be denied.
On new orders (non-dedicated servers), we offer a 48-hour cooling off period (Refund window) in which you are entitled to a full refund. After this 48-hour window, refunds can be denied.
All dedicated servers are treated as a business-to-business transaction and are non-refundable due to their reseller nature. This, in turn, means no refunds can be given.
The invoice charge will be placed 2 days before the actual due date to avoid late payments on automatic renewals. You have until the due date to pay. If the payment is not paid 2 days after the final date, it is suspended, and the system will automatically generate a late fee of up to 10%. This only applies to services that are still active.
At our discretion, we reserve the right to refuse the renewal of services for any reason.
Claiming a service free trial waives your 48-hour right to refund after payment should you choose to take up the service after the free trial expires.
Eligible services, even if within the 48-hour refund window, will be deemed ineligible for refunds in cases where they are employed for illegal or malicious activities.

7. Fair Use

By agreeing to our Terms & Conditions, you acknowledge and accept our Fair Use Policy, which is detailed here. This policy outlines the guidelines and limitations applicable to our services.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts here.

9. Abuse and Threats

We are committed to maintaining a respectful and safe environment for all users and staff. Any form of abusive or threatening behavior is strictly prohibited. This includes, but is not limited to:

Harassment: Persistent or severe harassment of our staff or other users, including unwanted or threatening communications, will not be tolerated.
Threats: Any threats of violence or harm directed at our staff, users, or their property will result in immediate action, including the possible suspension or termination of services.
Discrimination: Abusive behavior based on race, gender, sexual orientation, religion, nationality, or any other protected characteristic is prohibited.
False Reporting: Making false reports or accusations against our staff or other users with the intent to damage their reputation or disrupt services is not permitted.

In the event of abusive or threatening behavior, we reserve the right to take the following actions:

Warning: A warning may be issued to the offending user, detailing the nature of the abuse or threat and the necessary corrective actions.
Suspension: Services may be temporarily suspended if the behavior continues or if the initial warning is ignored.
Termination: Persistent or severe abuse or threats will result in the permanent termination of services, and access to the Website or Services may be permanently revoked.
Legal Action: In cases involving illegal activities or threats of violence, EUGameHost reserves the right to involve law enforcement authorities and pursue legal action.

10. User Accounts and Security

Users are responsible for maintaining the confidentiality of their account login information and for all activities that occur under their account.
Users must notify EUGameHost immediately of any unauthorized use of their account or any other breach of security.
EUGameHost is not liable for any loss or damage arising from a user's failure to protect their account information.

11. Service Availability and Maintenance

EUGameHost strives to ensure that its services are available 24/7/365, but does not guarantee uninterrupted availability.
Scheduled maintenance may occur from time to time, and EUGameHost will provide notice of such maintenance whenever possible.
Users acknowledge that downtime or service interruptions can occur and agree that EUGameHost is not liable for any losses incurred due to such interruptions.

12. Data Privacy and Protection

EUGameHost respects user privacy and is committed to protecting personal data. For detailed information on how user data is collected, used, and protected, please refer to our Privacy Policy.

13. Termination of Service

EUGameHost reserves the right to terminate or suspend any user's access to services if the user violates these terms, engages in any prohibited activity, or for any reason deemed necessary by EUGameHost, without obligation to provide a refund.
Users may terminate their services by following the cancellation process in our client/billing area.

14. Dispute Resolution

Any disputes arising from or related to these Terms of Service shall be resolved through binding arbitration in accordance with the rules of the arbitration institution selected by EUGameHost.
In the event that arbitration is not suitable, disputes shall be resolved by the competent courts in the United Kingdom.

15. Prohibited Conduct

Users are prohibited from engaging in any activities that:

Violate any laws or regulations.
Infringe on the rights of others or result in unauthorized access to or use of third-party systems.
Disrupt or interfere with the operation of the Website or Services.
Involve the distribution of malicious software or other harmful code.

16. Links to Third-Party Sites

The EUGameHost Website may contain links to other websites or services that are not owned or controlled by EUGameHost. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that EUGameHost shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service that you visit.

17. Force Majeure

EUGameHost shall not be held liable for any failure to perform its obligations under these Terms of Service if such failure is due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, or other emergencies.

18. Support Response Time

We aim to respond within 2 hours of receiving a ticket, though our usual response times are often quicker. However, please be aware that during busy periods, it may take up to 72 hours to receive a response.
Repeatedly submitting tickets in quick succession will put your support request to back of the queue. Continued misuse of the ticket system will result in a temporary or permanent ban from accessing support.

19. Server Backups

EUGameHost provides backups for the following services by default, with two copies (snapshots) for Virtual Dedicated & Virtual Private Servers. Shared Game Servers get a minimum of 5 backups (excluding free tiers of services). All stored on a seperate machine.
EUGameHost does not provide backups for Dedicated Servers. You are responsible for managing data backups, and EUGameHost is not liable for any data loss due to hardware or software issues.
We strongly recommend that users maintain additional copies of their data elsewhere, as EUGameHost is not responsible for the security or preservation of your data.
These backups are securely stored on a remote server and are not directly accessible by customers.
If backups are unavailable due to an error caused by the user or EUGameHost, EUGameHost is not responsible for any loss of your data.