By accessing the website at EUGameHost you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
For the purposes of these Terms of Service, the following terms are defined as follows:
Permission is granted to temporarily download one copy of the materials (information or software) on EUGameHost's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
This license shall automatically terminate if you violate any of these restrictions and may be terminated by EUGameHost at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
The materials on EUGameHost's website are provided on an 'as is' basis. EUGameHost makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, EUGameHost does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
In no event shall EUGameHost or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use provided services, even if EUGameHost or an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on EUGameHost's website could include technical, typographical, or photographic errors. EUGameHost does not warrant that any of the materials on its website are accurate, complete, or current. EUGameHost may make changes to the materials contained on its website at any time without notice. However, EUGameHost does not make any commitment to update the materials.
All game server(s), virtual private servers, virtual private servers and dedicated server(s) are to be paid for in advance. Failure to keep up monthly payments on your server can result in suspension and ultimately deletion of your server(s).
If you decide to cancel a subscription with us, please also remember to cancel your PayPal subscription, which in some cases does not auto cancel. EUGameHost is able to refund all overpayments if the subscription cancellation script fails.
Should you need to raise a payment dispute, the suspension of your service may need to be implemented whilst the investigation is progressing.
No personal credit or debit card details are retained by EUGameHost directly.
By renewing your service (monthly, bi-monthly, quarterly, or yearly), you agree to continue your subscription for the selected billing period. All service renewals are strictly non-refundable, and by proceeding with the renewal, you acknowledge and accept this policy.
On new orders (non-dedicated servers), we offer a 48-hour cooling off period (Refund window) in which you are entitled to a full refund. After this 48-hour window, refunds can be denied.
All dedicated servers are treated as a business-to-business transaction and are non-refundable due to their reseller nature. This, in turn, means no refunds can be given.
The invoice charge will be placed 2 days before the actual due date to avoid late payments on automatic renewals. You have until the due date to pay. If the payment is not paid 2 days after the final date, it is suspended, and the system will automatically generate a late fee of up to 10%. This only applies to services that are still active.
At our discretion, we reserve the right to refuse the renewal of services for any reason.
Claiming a service free trial waives your 48-hour right to refund after payment should you choose to take up the service after the free trial expires.
Eligible services, even if within the 48-hour refund window, will be deemed ineligible for refunds in cases where they are employed for illegal or malicious activities.
By agreeing to our Terms & Conditions, you acknowledge and accept our Fair Use Policy, which is detailed here. This policy outlines the guidelines and limitations applicable to our services.
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts here.
We are committed to maintaining a respectful and safe environment for all users and staff. Any form of abusive or threatening behavior is strictly prohibited. This includes, but is not limited to:
In the event of abusive or threatening behavior, we reserve the right to take the following actions:
EUGameHost respects user privacy and is committed to protecting personal data. For detailed information on how user data is collected, used, and protected, please refer to our Privacy Policy.
Users are prohibited from engaging in any activities that:
The EUGameHost Website may contain links to other websites or services that are not owned or controlled by EUGameHost. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that EUGameHost shall not be responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policy of any third-party website or service that you visit.
EUGameHost shall not be held liable for any failure to perform its obligations under these Terms of Service if such failure is due to events beyond its reasonable control, including but not limited to natural disasters, acts of war, or other emergencies.
We aim to respond within 2 hours of receiving a ticket, though our usual response times are often quicker. However, please be aware that during busy periods, it may take up to 72 hours to receive a response.
Repeatedly submitting tickets in quick succession will put your support request to back of the queue. Continued misuse of the ticket system will result in a temporary or permanent ban from accessing support.
EUGameHost provides backups for the following services by default, with two copies (snapshots) for Virtual Dedicated & Virtual Private Servers. Shared Game Servers get a minimum of 5 backups (excluding free tiers of services). All stored on a seperate machine.
EUGameHost does not provide backups for Dedicated Servers. You are responsible for managing data backups, and EUGameHost is not liable for any data loss due to hardware or software issues.
We strongly recommend that users maintain additional copies of their data elsewhere, as EUGameHost is not responsible for the security or preservation of your data.
These backups are securely stored on a remote server and are not directly accessible by customers.
If backups are unavailable due to an error caused by the user or EUGameHost, EUGameHost is not responsible for any loss of your data.
Updated 19/08/2024
If you have any questions about these Terms of Service, please contact us through our support system or via our website.